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Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 24505
Experience:  Electronics technician for install, troubleshooting, and repairs.
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Have no picture no sound on the dvd player told that the

Customer Question

have no picture no sound on the dvd player told that the lazer beam faulty.BILL.
Submitted: 2 months ago.
Category: Recorders and Players
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 2 months ago.

Hello Bill,

could you tell me the make/model of the player?
Can you see the players own menu screens?

Customer: replied 2 months ago.
Make and model is LG RH387H
Expert:  Nathan replied 2 months ago.

Can you see the players own menu screens?

Do you get an error message, such as "no disc"?

Customer: replied 2 months ago.
Customer: replied 2 months ago.
Expert:  Nathan replied 2 months ago.

No it is not, this is quite an old and obsolete model at this point.

This type of problem is often caused by a contaminated laser lens. You can attempt to clean it by blowing out the disc tray/slot area with a can of compressed air for dusting computers (keep the can upright only so you don't get chemical propellant on the lens).

If this doesn't help, you can try a specialty cleaning disc (Example cleaner disc) which has little brushes that clean the lens more thoroughly.

If neither of these cleaning steps help, then this is more likely a hardware fault, which could include a bad laser emitter or pickup, faulty spindle motor or laser transport, bad d/a converter, etc. Any of these issues would require repair/replacement.

Let me know the results, and I'll advise further, if needed.


Customer: replied 2 months ago.
Nathan as soon as I get a report from the repairer I will email the findings .BILL.
Expert:  Nathan replied 2 months ago.


but I expect that you have a failed laser, which is a normal age related failure and a wear item on these. If that is the case, it is simply not worth fixing and it is time to buy a new player.

Customer: replied 2 months ago.
Hi Nathan I live in PAPUA Nuigini and to get a technician to check the dvd is almost impossible I will be traveling to Cairn in the next three weeks so can get JBH HIFI TO HAVE A LOOK AT IT what do think.BILL.
Expert:  Nathan replied 2 months ago.

You're very welcome, Bill!

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at and ask for Nathan.

Thank you, ***** ***** a nice day,