How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 734
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your Recorders and Players Question Here...
Louie is online now
A new question is answered every 9 seconds

Got picture with guide but remote will not change anything

Customer Question

got picture with guide but remote will not change anything on the screen. When I press remote keys the light on the receiver flashes but nothing works
JA: What's the make/model number of your device? How old is it?
Customer: Roku 2 model # 3050R
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just moved
JA: Anything else you want the video expert to know before I connect you?
Customer: just moved in. it was already here.
Submitted: 4 months ago.
Category: Recorders and Players
Expert:  Shahid replied 4 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 4 months ago.

- Have you tried to reboot Roku device?