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electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 682
Experience:  Worked on these instruments for over 15 years.
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Put stick in tv what do I do now, vizio one year old, no I

Customer Question

put stick in tv what do I do now
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: vizio one year old
JA: How long has this been an issue? What happened right before this popped up?
Customer: no I just got the Roku want to set it up
JA: Anything else you want the video expert to know before I connect you?
Customer: all I done is stick it in to tv
Submitted: 5 months ago.
Category: Recorders and Players
Expert:  Aric replied 5 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 5 months ago.

Get me the model number off the back of the Vizio and tell me if you have the Vizio remote and also tell me what you see on your screen.

Expert:  Aric replied 5 months ago.

View my reply and type one back to continue.

Expert:  Aric replied 5 months ago.

Just wondering if you needed help here?

Customer: replied 5 months ago.
D55n-e2
Expert:  Aric replied 5 months ago.

Thank you. Do you have the original Vizio remote and what exactly do you see on the TV screen please? I need details since I can't see what you're seeing.

Expert:  Aric replied 5 months ago.

Use the Input button on the Vizio remote to select the HDMI Input you've plugged the stick into- they're labeled (HDMI 1, 2, 3, etc.). Once you do that you should get the startup screen. Let me know.

Expert:  Aric replied 5 months ago.

Are you still with me here?

Expert:  Aric replied 5 months ago.

I'm unsure why you're unable to reply, but have you selected the HDMI Input that you've plugged into using the Vizio remote yet please?

Customer: replied 5 months ago.
I'm on dish it keep coming on
Expert:  Aric replied 5 months ago.

Huh? On DISH just means you have the TV on the DISH Input. Use the Vizio remote Input button and select the OTHER HDMI INPUT. Can you do that?

Customer: replied 5 months ago.
comp
Expert:  Aric replied 5 months ago.

Comp is not HDMI. I think you're confused. Let's back up. Which HDMI Input on the TV do you have the Fire Stick plugged into please?

Expert:  Aric replied 5 months ago.

Sorry, I meant Roku.

Expert:  Aric replied 5 months ago.

Which HDMI port is the Roku stick plugged into? They are labeled- which one is it? HDMI 1, HDMI 2 or HDMI 3?

Customer: replied 5 months ago.
just one hole
Customer: replied 5 months ago.
one
Expert:  electronicsguy replied 5 months ago.
Hi
Another expert here
Do you still need help?
Customer: replied 5 months ago.
I still don't know what to do I got hDmi-2
Expert:  electronicsguy replied 5 months ago.

Ok,

The quick way to get to the this to work is to move the actual stick on different hmdi connector until you find which connector is currently selected.

Do you want to have a phone discussion?

Customer: replied 5 months ago.
I don't know if a phone call would do any good
Expert:  electronicsguy replied 5 months ago.
Ok , this should easy to move the stick to a different input until you get the signal