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Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 17355
Experience:  Over 16 years experience installing and repairing electronics.
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My jukebox will not play. When you punch the number

Customer Question

My jukebox will not play. When you punch the number selection in, the wheel will turn the CD's to the proper number but the selection will pull from the CD rack but arm keeps retracting back and forth and does not play the selection.
Submitted: 3 months ago.
Category: Recorders and Players
Expert:  Pete replied 3 months ago.

I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 3 months ago.

What is the make and model number of the jukebox?

Approximately how old is it?

Customer: replied 3 months ago.
Hello Pete, the make of my Jukebox is Rowe/AMI. The model number is ***** The date inside the machine is 5/7/2004. I also noticed when the box is on and trying to play the CD that there is a back of 5 small red indicators lights and the RoweLink Tx light is flashing. Not sure what that means. I hope you can help
Expert:  Pete replied 3 months ago.

Hi Bob, the Rowelink tx light should be flashing when it is working normally so that is fine.

When was the jukebox last serviced?

If the arm keeps retracting back and forth then there may be a sensor or mechanical problem.

Customer: replied 3 months ago.
I have never had any problems so there was no need for service
Expert:  Pete replied 3 months ago.

Ok, the idea in servicing is to prevent problems occurring :)
If the jukebox has never been serviced then it will need to have a complete service now to ensure all parts are greased and working smoothly and all sensors are cleaned, etc.