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Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 10811
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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I have a Roku 2 that is 2 years old. It was working fine

Customer Question

I have a Roku 2 that is 2 years old. It was working fine until last nght. Today when plugged in to the same TV, no ROKU logo appears on the screen at all.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: It's a Sharp Aquous LC 70LE85u, three years old, works perfectly...
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing happened, we purchased a movie and watched it, shut TV off and today nothing... there is one thing that comes to mind, the credit card attached to the roku account had been stolen and I had not replaced it on the Roku site under account settings
JA: Anything else you want the video expert to know before I connect you?
Customer: I can't think of anything...
Submitted: 5 months ago.
Category: Recorders and Players
Expert:  Shahid replied 5 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 5 months ago.

- Have you tried to unplug TV and Roku power cords from wall outlet for 10 minutes to reset, replug back in and check?

If not yet, please try it now and reply back with the result.

Expert:  Shahid replied 5 months ago.

Hi, do you need any further assistance with this question?