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electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 656
Experience:  Worked on these instruments for over 15 years.
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The sound on my Samsung Blu-ray player keeps cutting out

Customer Question

Hi, The sound on my Samsung Blu-ray player keeps cutting out only when I use Blu-rays and not DVDs. What can I do to stop it?
JA: What's the make/model number of your device? How old is it?
Customer: hang on
JA: How long has this been an issue? What happened right before this popped up?
Customer: Samsung BD J5700, had it maybe 1.5 years. I think it started 4 months ago.
JA: Anything else you want the video expert to know before I connect you?
Customer: I use wireless headphone a lot of the time
Submitted: 7 months ago.
Category: Recorders and Players
Expert:  electronicsguy replied 7 months ago.
Hi welcome to just answer
Have you tried to use a different HMDI cable?

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