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Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 17935
Experience:  Over 16 years experience installing and repairing electronics.
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I am trying to log in my pelco dx4600, can you help me with

Customer Question

hello, i am trying to log in my pelco dx4600, can you help me with changing admin password ***** possibel
JA: What's the make/model number of your device? How old is it?
Customer: pelco dx 4600 series
JA: How long has this been an issue? What happened right before this popped up?
Customer: the modem went out so purchase a new one but forgot password
JA: Anything else you want the video expert to know before I connect you?
Customer: no. i just need a password ***** view cameras
Submitted: 8 months ago.
Category: Recorders and Players
Customer: replied 8 months ago.
i somehow forgot the password
Expert:  Pete replied 8 months ago.

I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 8 months ago.
  1. To recover the administrator user password, do one of the following below.
    a.On the left side of the unit, locate the manufacturer's serial number
    b.Select system information icon on the toolbar menu.Serial number will be display.

  2. Email *****@******.*** with the following information:
    1. Manufacturer's serial number
    2. Current date located on the toolbar
    3. Any additional information requested by Pelco Product Support
  3. To enter the password ***** by Pelco Product Support:
    1. On the toolbar, click the Login icon . The Login virtual keyboard opens.
    2. Enter the password (must be enter in upper case charracters).
    3. Click OK.

Once login using the temporary password ***** by product support, you must enter the Setup menu / System / Users and change the password. Your current password ***** be the temporary password ***** by product support.

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Expert:  Pete replied 8 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.