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Louie, Technician
Category: Recorders and Players
Satisfied Customers: 741
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Trying to install Roku Premiere. I inserted the stick on the

Customer Question

Trying to install Roku Premiere. I inserted the stick on the HDMI port on the back of my TV, and installed the Hub and have connection, BUT when I select the ROKU application on my System, I only get the video portion; the audio is still playing my cable television.
JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?
Customer: It is a Samsung LN-S5296; with Bose Lifestyle sound system, LS-48, using a Harmony 900 Remote programmed controller. I am on AT&T Uverse.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just installed before Christmas, so I have not ever used the ROKU.
JA: Anything else you want the video expert to know before I connect you?
Customer: I don't think so.
Submitted: 9 months ago.
Category: Recorders and Players
Expert:  electronicsguy replied 9 months ago.

Hi welcome to just answer

Have you followed the instructions that came the Roku?

Would you like to get a phone call to go over step by step installation?