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Louie, Technician
Category: Recorders and Players
Satisfied Customers: 728
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a roku stick & it worked fine, then the when I switch

Customer Question

I have a roku stick & it worked fine, then the when I switch the tv to the hdmi roku port roku streams across the screen & the remote buttons do nothing & the sound from the tv channels on
JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?
Customer: I unplugged the stick & put it back in , i'll get the tv info
JA: How long has this been an issue? What happened right before this popped up?
Customer: insignia NS-50P650A11, 720 Plasma TV
JA: Anything else you want the video expert to know before I connect you?
Customer: the stick worked when 1st installed & setup
Submitted: 7 months ago.
Category: Recorders and Players
Expert:  Shahid replied 7 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 7 months ago.

- What exactly is showing up on TV screen?