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electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 664
Experience:  Worked on these instruments for over 15 years.
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GM Louie. I have Roku and trying to access my Netflix

Customer Question

GM Louie. I have Roku and trying to access my Netflix account. It said to contact Roku and mention code 014. My internet is working.
JA: What's the make/model number of your device? How old is it?
Customer: Give me a minute. I have to write it down, can I call you on a phone it may be easier?
JA: How long has this been an issue? What happened right before this popped up?
Customer: Can you call me?
JA: Anything else you want the video expert to know before I connect you?
Customer: I also have xfinity -can this be an issue?
Submitted: 8 months ago.
Category: Recorders and Players
Expert:  electronicsguy replied 8 months ago.


Welcome to just answer.

I understand that your Roku is not working.

I would like to know what is the model of the roku and who is your internet service provider.

How far is your roku from the wireless router?

Customer: replied 8 months ago.
The router is in the same room less than 50 feet.
Expert:  electronicsguy replied 8 months ago.

Ok great.

Would you like to have a phone call ?

Customer: replied 8 months ago.
My nephew resolved the problem. Thank you.
Expert:  electronicsguy replied 8 months ago.

Thanks for using just answer. If you need anything else please do not hesitate to reach out to us.