How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 728
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your Recorders and Players Question Here...
Louie is online now
A new question is answered every 9 seconds

Justplugged in new roku streaming stick. after connecting it

Customer Question

justplugged in new roku streaming stick. after connecting it says update available. I hit OK and it tells me server cannot be reached
JA: What's the make/model number of your device? How old is it?
Customer: SKU#3600R LOT#5200146942 that what you are looking for?
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just took it out of the box! 2016 model
JA: Anything else you want the video expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Recorders and Players
Expert:  electronicsguy replied 7 months ago.

Hi welcome to just answer.

When you plugged the stick, did you follow the set up information and get it connected to your wifi?

Customer: replied 7 months ago.
after I sign in and connect the next screen says im connected
Customer: replied 7 months ago.
then it says "software update available" my only choice is "ok". then it says it cannot connect to "update server"
Expert:  electronicsguy replied 7 months ago.

Can you try to reset the roku. Disconnect it and leave for 30 seconds a different then put back together and try again.

Expert:  electronicsguy replied 7 months ago.

If this does not get you through, using your computer or tablet, perform your Internet speed test and report the download and upload. Use the link below