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Ask Louie Your Own Question
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 12281
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My sony blu ray dvd player with wifi - when I press the

Customer Question

My sony blu ray dvd player with wifi - when I press the eject/open key, it says eject key is unavailable.
JA: What's the make/model of your device? How old is it?
Customer: BDP S3200
JA: How long has this been going on? What troubleshooting have you tried?
Customer: For about a month now. It worked previously.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Recorders and Players
Expert:  Louie replied 6 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, have you checked if the Child Lock has been (inadvertently) enabled? ...and unlock if so?

Expert:  Louie replied 6 months ago.

The disc tray can be locked to avoid accidental opening of the tray. While the player is turned on, press STOP, HOME, and then TOP MENU button on the remote to lock or unlock the tray.

Customer: replied 6 months ago.
No parental limitations set. Tried above and nothing has happened. After TOP MENU is there somewhere in one of the icons to unlock / lock tray? Have been in Setup - nothing there.
Expert:  Louie replied 6 months ago.

Sorry to hear of this.

Still, let's go back and (re-) try the basics. Proposed secondary tries (if have not been done):

  • use the ▲ OPEN/CLOSE of the unit itself;
  • turn the player off and disconnect the AC adaptor;
  • unplug for an extended period of time;
  • try a different outlet;
  • reconnect the AC adaptor while pressing down ▲ OPEN/CLOSE on the player;
  • keep pressing down ▲ OPEN/CLOSE on the player until the tray opens; remove the disc;
  • consider / try a RESET.

This is very critical - all of the above including the reset however would not be corrective of an internal hardware concern; but it would be confirmed. In some instances, it may even expose/cause other issues.