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Louie, Technician
Category: Recorders and Players
Satisfied Customers: 741
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Roku is completely dead. It won't even get to main

Customer Question

My Roku is completely dead. It won't even get to main screen. Happened last night when I was turning it off. Screen is completely blank.
JA: What's the make/model number of your device? How old is it?
Customer: About three years old...the clicker. Changed the batteries. Have no idea of make an/or model. It was Xmas present.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Was watching YouTube, went to main menu to turn it off. It really turned off. Nothing happened but that. Then I retried turning it on as it was so odd. Nothing.
JA: Anything else you want the video expert to know before I connect you?
Customer: TV works fine. No, nothing.
Submitted: 9 months ago.
Category: Recorders and Players
Expert:  Aric replied 9 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 9 months ago.

Which Roku do you have (Roku Stick, Roku 1, 2, 3, LX, etc.)?