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Russell H.
Russell H., Service Tech
Category: Recorders and Players
Satisfied Customers: 10767
Experience:  8+ years of professional experience
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I just bought it and i have nothing coming up tried to

Customer Question

I just bought it and i have nothing coming up tried to register online and now it wans a PIN# ?? Said something about a credit card doesnt say how much or why??????
JA: What's the make/model number of your device? How old is it?
Customer: Roku exspress
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just bought it and installed it then say needs a wifi
JA: Anything else you want the video expert to know before I connect you?
Customer: What do i need to do to make this work?
Submitted: 6 months ago.
Category: Recorders and Players
Expert:  Russell H. replied 6 months ago.

Hello! Thank you for contacting; I am Russell H., an Expert here at, and I will do what I can to answer your question as well as it can be answered.

That sounds like defective merchandise. It shouldn't have a PIN set on it already, I don't think! which hints that it is formerly tried-out and then returned merchandise.

Try taking it back to the store you bought it from, with the sales receipt and in the original packaging, and ask for a refund or an exchange for another in fully working condition. With the sales receipt in hand, the store ought to honor such a request. But, be sure to do that ASAP, since return/exchange terms for a device from a store, generally do not exceed 7 days to 2 weeks from purchase date.

Customer: replied 6 months ago.
Can you walk me thru ir and see what happens I am not real tech savy
Customer: replied 6 months ago.
I cant afford the $26
Customer: replied 6 months ago.
Are you here or was thew session canceled
Expert:  Russell H. replied 6 months ago.

Thank you - you may ignore the solicitation for additional services (and with them, charges). I did not send that message to you, the website system did. (And I have no control over such messages.)

It is getting rather late for me.

I fear I have not made any progress with this case, so I have Opted Out, opening it to other Experts in this category. Thanks.