Recorders and Players
Recorder Player Problems? Ask a Technician for Answers ASAP
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That sounds like defective merchandise. It shouldn't have a PIN set on it already, I don't think! which hints that it is formerly tried-out and then returned merchandise.
Try taking it back to the store you bought it from, with the sales receipt and in the original packaging, and ask for a refund or an exchange for another in fully working condition. With the sales receipt in hand, the store ought to honor such a request. But, be sure to do that ASAP, since return/exchange terms for a device from a store, generally do not exceed 7 days to 2 weeks from purchase date.
Thank you - you may ignore the solicitation for additional services (and with them, charges). I did not send that message to you, the website system did. (And I have no control over such messages.)
It is getting rather late for me.
I fear I have not made any progress with this case, so I have Opted Out, opening it to other Experts in this category. Thanks.