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electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 682
Experience:  Worked on these instruments for over 15 years.
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Pearl,. My cell is 765-278-9589. Email:

Customer Question

Hi, Pearl, this is Dave. My cell is(###) ###-#### Email:***@******.***. My issue is this. I have a brand new Insignia Roku TV that is having problems connecting to the software update server. Error 003.
JA: What's the make/model number of your device? How old is it?
Customer: Insignia model no. NS-39DR510NA17. Brand new.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since I've purchased the TV. It will connect to my local network and to the Internet, but gives me an error message (003) at the Software Update window. Have tried it many times and different times of day.
JA: Anything else you want the video expert to know before I connect you?
Customer: No, that's fine. Thank you.
Submitted: 9 months ago.
Category: Recorders and Players
Customer: replied 9 months ago.
Our Internet (home network) is working with other devices with no problem.
Customer: replied 9 months ago.
xfinity Internet)
Expert:  electronicsguy replied 9 months ago.
Hi welcome to just answer. I understand that your tv is not connecting to the local wifi network.
Have you ever connected to this wifi before?
How far is your router from the tv?
Would you like to get a phone call to go over the troubleshooting process