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Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 11278
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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I'm having trouble registering in roku. Why??? roku -

Customer Question

I'm having trouble registering in roku. Why???
JA: What's the make/model number of your device? How old is it?
Customer: roku - SKU#3600R
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is present to me... just got it. It just happened when tried to register it.
JA: Anything else you want the video expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Recorders and Players
Expert:  technicalcat replied 8 months ago.

Hello, and thank you for using this service.
I will help you now.

What is the exact error message or problem you are having with registration?

Customer: replied 8 months ago.
after I loaded all of my infornation, it says "loading" for about 2 hours last night and again today;
Customer: replied 8 months ago.
It just won't finish loading.
Expert:  technicalcat replied 8 months ago.

sent you an offer for phone support, so I can walk you through setting this up properly over the phone. Would you like phone support? Would make things a lot easier.

If not, please tell me if you are getting the loading message on all channels , or only some on Roku.

Customer: replied 8 months ago.
only on Roku
Expert:  Shahid replied 8 months ago.

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.

- Have you tired to unplug Roku power cord from power outlet for 5 minutes to reset it, replug back in and check?

If not yet, please try it now and reply back with the result.

Thanks.

Customer: replied 8 months ago.
OK, done
Expert:  Shahid replied 8 months ago.

Do you still get Loading message from Roku?