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Louie, Technician
Category: Recorders and Players
Satisfied Customers: 734
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Roku device does not find my internet connection, device was

Customer Question

roku device does not find my internet connection
JA: What's the make/model number of your device? How old is it?
Customer: device was purchased in 2011
JA: How long has this been an issue? What happened right before this popped up?
Customer: started today
JA: Anything else you want the video expert to know before I connect you?
Customer: I contacted a tech support member and agreed to pay $199.00 in two instalments, but I am having difficulty with that amount. Also, I was sold a $24.95 router. I am trying to see if anything can be done before Monday when I'm expected to get a call back.
Submitted: 10 months ago.
Category: Recorders and Players
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Is the router set up at all, or even plugged in and connected to power, or to modem etc. ?

If so, what lights show on it?

Customer: replied 10 months ago.
it's been connected to the same modem since I purchased the roku device and is still connected. However, the tech support changed by password ***** network name on the roku
Expert:  Russell H. replied 10 months ago.

Do you know what the changed password ***** the Roku is?