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ALL OF A SUDDEN NONE OF MY THREE CD'S WILL PLAY. THE LIGHTS

Customer Question
STILL COME ON AND THE...
ALL OF A SUDDEN NONE OF MY THREE CD'S WILL PLAY. THE LIGHTS STILL COME ON AND THE MESSAGE ON THE SCREEN SAYS READING DISC, BUT NO MUSIC COMES. THE RADIO STILL WORKS. THE PRODUCT IS THE BOSE WAVE SYSTEM.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: HOW DO I FIND THAT?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: MY SYSTEM WAS WORKING EVERY DAY AND THREE DAYS AGO THIS PROBLEM STARTED. I HAVE TRIED NO TROUBLESHOOTING BECAUSE I DO NOT KNOW WHAT TO DO.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: THIS PRODUCT I PROBABLY 12 YEARS OLD.
Submitted: 1 year ago.Category: Recorders and Players
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Answered in 4 minutes by:
11/8/2016
Electronics Technician: Nathan, Technician replied 1 year ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 26,926
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

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Electronics Technician: Nathan, Technician replied 1 year ago

Can you tell me the model of your radio?

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Customer reply replied 1 year ago
Where do I find the model number?
Electronics Technician: Nathan, Technician replied 1 year ago

It should be printed on the back of the main unit and starts with AWR or AWC

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Customer reply replied 1 year ago
I am canceling this call because my Bose has started to work.
Electronics Technician: Nathan, Technician replied 1 year ago

I'm just the tech trying to help you, so I cannot do anything with your account. You may do that from the help page however.

If the issue returns, and I expect it will, feel free to get back in touch.

Nathan

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Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 759
759 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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