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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 728
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My roku will not play anything on PBS. It gets to the "watch

Customer Question

My roku will not play anything on PBS. It gets to the "watch now" part, then says "this video id temporarily unavailable. On EVERYTHING
JA: What's the make/model number of your device? How old is it?
Customer: 2500X. It is several years old, I'm sure exactly.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It started when PBS updated their app.
JA: Anything else you want the video expert to know before I connect you?
Customer: I was going to try uninstalling and reinstalling the app, but I can't find thid this option on any menu.
Submitted: 9 months ago.
Category: Recorders and Players
Expert:  Pete replied 9 months ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 9 months ago.

Have you tried updating or resetting the Roku?

Customer: replied 9 months ago.
No, I haven't. Not sure how to do this.
Customer: replied 9 months ago.
I just tried updating and then resetting the roku. No success - PBS still will not play.