How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 728
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your Recorders and Players Question Here...
Louie is online now
A new question is answered every 9 seconds

My roku will not play anything on PBS. It gets to the "watch

Customer Question

My roku will not play anything on PBS. It gets to the "watch now" part, then says "this video id temporarily unavailable. On EVERYTHING
JA: What's the make/model number of your device? How old is it?
Customer: 2500X. It is several years old, I'm sure exactly.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It started when PBS updated their app.
JA: Anything else you want the video expert to know before I connect you?
Customer: I was going to try uninstalling and reinstalling the app, but I can't find thid this option on any menu.
Submitted: 9 months ago.
Category: Recorders and Players
Expert:  Pete replied 9 months ago.

I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 9 months ago.

Have you tried updating or resetting the Roku?

Customer: replied 9 months ago.
No, I haven't. Not sure how to do this.
Customer: replied 9 months ago.
I just tried updating and then resetting the roku. No success - PBS still will not play.