How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 36526
Experience:  Over 20 years fixing Electronically devices
Type Your Recorders and Players Question Here...
Richard is online now
A new question is answered every 9 seconds

How can I reset my id and password on my SDR-b3300N? approx.

Customer Question

How can I reset my id and password ***** my SDR-b3300N?
JA: What's the make/model number of your device? How old is it?
Customer: approx. 4 months
JA: How long has this been an issue? What happened right before this popped up?
Customer: about 4 months ago
JA: Anything else you want the video expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Recorders and Players
Expert:  Richard replied 8 months ago.

Hi there and welcome

To reset this, please do the following

Connect a USB mouse to the front of the unit

Then on its remote press " Freeze, Alarm, Freeze, Alarm, Freeze, Return " and when you get the message about system reset ,click yes with the mouse and the unit is back to factory and default 4321 password

Let me know please how you go.