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Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 36526
Experience:  Over 20 years fixing Electronically devices
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A note came up in the middle of a program telling us to

Customer Question

A note came up in the middle of a program telling us to contact '' about a problem. The bill is auto paid by a currently valid billing on our visa card.
JA: What's the make/model number of your device? How old is it?
Customer: It is a Roku 1 bought maybe two or three months ago.
JA: How long has this been an issue? What happened right before this popped up?
Customer: For about 30 minutes. Everything was fine until the message popped up. Only my wife was watching.
JA: Anything else you want the video expert to know before I connect you?
Customer: not that I can think of
Submitted: 9 months ago.
Category: Recorders and Players
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you disconnect the power to the TV and disconnect the Roku

Wait 10 minutes, connect the Roku and then power to the TV and tell me if it now functions correctly please.