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Louie, Technician
Category: Recorders and Players
Satisfied Customers: 728
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Thank You, I have just moved and have a different cable co.

Customer Question

Thank You, ***** ***** just moved and have a different cable co. not sure how to hook up my Roku, have new passworsd and such
JA: What's the make/model number of your device? How old is it?
Customer: It is about 3 years old and is the small stick
JA: How long has this been an issue? What happened right before this popped up?
Customer: I moved to a new location and different company
JA: Anything else you want the video expert to know before I connect you?
Customer: no, just how to get set up, I miss my netflix
Submitted: 10 months ago.
Category: Recorders and Players
Expert:  Steve G. replied 10 months ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

The Roku Stick plugs into one of your TV's HDMI ports. It doesn't really matter what cable company you use, the stick plugs into your TV and has nothing to do with the cable box connection.

How did you have it connected before? Into the side or back of the TV?

Let me know. I'm right here.


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