How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask electronicsguy Your Own Question
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 663
Experience:  Worked on these instruments for over 15 years.
25158178
Type Your Recorders and Players Question Here...
electronicsguy is online now
A new question is answered every 9 seconds

I got jammed mini dv tape in sony dsr11, Sony DSR 11 3years,

Customer Question

i got jammed mini dv tape in sony dsr11
JA: What's the make/model number of your device? How old is it?
Customer: Sony DSR 11 3years
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing just i put a tape
JA: Anything else you want the video expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Recorders and Players
Expert:  electronicsguy replied 11 months ago.

Hi Welcome to just answer.

I would like to know more about the question:-

1. What happens when you try to play or rewind? Do you hear the tape moving?

2. Have you tried to completed remove the power and disconnect battery of the system, wait for 30 Min and then try again?

3. What does the screen show?

Customer: replied 11 months ago.
1.nothing it just trying to eject with i put the ac plug
2.yes 2 times
3.it doesnt have a screen
Expert:  electronicsguy replied 11 months ago.

I would like to know if you can hear anything when you press eject

Customer: replied 11 months ago.
i hear the motors trying to eject
Expert:  electronicsguy replied 11 months ago.

Ok it looks like the tape is stuck and the only way to get it out it to probably take the system apart to remove the tape. You might loose the tape as the loading mechanism might be defective

Customer: replied 11 months ago.
ok can you guide me with some kind with photos to what to remove
Expert:  electronicsguy replied 11 months ago.

You will need to remove the top cover by removing screws that are holding the top. The deck will look similar to what is on the video below

https://youtu.be/MzcEwQo43FQ

Pay attention to the load mechanism gear that is white on this video about loading and loading process

Expert:  electronicsguy replied 11 months ago.

If the mechanism is not rotating similar to the one on the video, then you might see some pieces inside.

Customer: replied 11 months ago.
the mechanism is not broken nor the tape ether ok i remove the cover whats next?
Expert:  electronicsguy replied 11 months ago.

Put power on and then press eject and see what is moving similar to the video. The mechanism should rotate and move the tape up and forward towards you.

Customer: replied 11 months ago.
i think is trying to rewnd the tape and it cant the
Expert:  electronicsguy replied 11 months ago.

Then a gear or belt might be the problem

Customer: replied 11 months ago.
https://youtu.be/7lUbZgzM7Yc
Expert:  electronicsguy replied 11 months ago.

It looks like a micro switch not working on the left side. The mechanism is trying to trigger a switch which is not responding. Would you be able to identify switches that are used during the system operation to stop or eject? You can use a screw driver to trigger them to eject the tape.