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I have a Panasonic DVD/VHS recorder, model DMR-EZ48V. I

Customer Question
cannot get the TV stations....
I have a Panasonic DVD/VHS recorder, model DMR-EZ48V. I cannot get the TV stations.
Submitted: 1 year ago.Category: Recorders and Players
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Answered in 6 minutes by:
9/26/2016
Electronics Technician: Richard, Customer Service replied 1 year ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 39,529
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the recorder (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 1 year ago
Unplugging unit did not work. I requested a phone call but technician has not responded. I tried a few things & was able to fix it myself. Since I did not receive the call from the technician, please cancel the $26 charge to my VISA card. Also the technicians' direction to unplug the unit did not solve myproblem & we had no further contact, therefore I do not believe I should be charged with the remaining $23. Thank you.
Electronics Technician: Richard, Customer Service replied 1 year ago

Hi Kathy

you were notified that payment for the phone call from you failed, either due to insufficient funds or the bank rejecting it. This is why I never called. But I waited a long time for your reply, is there any reason why you did no reply back to me after my initial instructions as I requested?

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Customer reply replied 1 year ago
I submitted another credit card no. & it was accepted. I did reply by requesting a phone call from a technician. When I did not receive a call back I tried a few things & was able to fix the problem.
Electronics Technician: Richard, Customer Service replied 1 year ago

ok, it does say payment failure here, and I have been calling customers all day without any issues, but for any payment questions you can communicate with customer service on***@******.***

If I can do anything else for you, please let me know

thank you

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Richard
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 39,529
39,529 Satisfied Customers
Experience: Over 20 years fixing Electronically devices

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