How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 727
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your Recorders and Players Question Here...
Louie is online now
A new question is answered every 9 seconds

Rocu shut down in middle of program how do I get rocu

Customer Question

rocu shut down in middle of program how do I get rocu working again???
JA: What's the make/model number of your device? How old is it?
Customer: 2 years old make model???
JA: How long has this been an issue? What happened right before this popped up?
Customer: this is the second time in 2 months
JA: Anything else you want the video expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Recorders and Players
Expert:  Aric replied 10 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. Please note it can take me a few minutes between replies, so please be patient.

NOTE: If you receive a phone call offer, that is not sent by me - it is sent by the site without my knowledge. I am not available by phone, so please send a reply back on this page so we can continue.

Expert:  Aric replied 10 months ago.

I need to know WHICH model Roku you have here please (is it the Stick, or one of the Roku boxes )?

Also, when you say "shut down" - what exactly are you seeing on your TV screen right now?

Please reply back with details and we can proceed.

Expert:  Aric replied 10 months ago.

Please let me know when you can see my reply.