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Louie, Technician
Category: Recorders and Players
Satisfied Customers: 729
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Mldel NP350E7C-AO1US LAPTOP COMPUTER I have been using

Customer Question

I have been using Magnavox DVD-R discs and have had no problem. Recently I ran out and began using Sony DVD-R discs that I had previously purchased and the laptop give an error message to "install a writable disc". I also have a sleeve of Staples DVD-R discs and i get the same error when I try on of them. I got more Magnavox DVD-R discs and they work fine. Can you tell me how to fix this problem?
Submitted: 11 months ago.
Category: Recorders and Players
Expert:  crash2199 replied 11 months ago.

Hi Hal,

Are you sure the other DVDs are -R?

Customer: replied 11 months ago.
All the DVD packages say DVD-R on the packaging and on each disc.
Expert:  electronicsguy replied 11 months ago.

Hi another expert here to try to assist.

I would like to ask you to check on the DVD speed on the ones that were working and the one that do not work. On top of the DVD, there is a maximum writing speed indicated by a number and X next to it. For example mine are showing 16X.

This will help me understand to whether the problem is related to dvd writing speed or not.