Recorders and Players

Recorder Player Problems? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Recorders and Players

I'm having an error code U99 on my Panasonic DMR-E85H, I've

Customer Question
tried turning the unit's power...
I'm having an error code U99 on my Panasonic DMR-E85H, I've tried turning the unit's power bottom on & off repeatedly but to no avail, can you advise me on what to do?
JA: What's the make/model number of your device? How old is it?
Customer: I bought the unit in 2004, but have turned the unit on for several years due to this error code U99.
JA: How long has this been an issue? What happened right before this popped up?
Customer: This message was displayed when I turned the unit on.....
JA: Anything else you want the video expert to know before I connect you?
Customer: This is the issue of concern.............
Submitted: 1 year ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 14 minutes by:
9/18/2016
Electronics Technician: Nathan, Technician replied 1 year ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 26,427
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Ask Your Own Recorders and Players Question
Electronics Technician: Nathan, Technician replied 1 year ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, specifically it means a faulty hard drive and/or corrupted firmware, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2004 model , that type of failure wouldn’t be surprising; this system is well over double its service life at this point.

If you've never updated the firmware (an update was released back in 2007) it is possible, but unlikely, that an update could help here.

Beyond that, there is one further step you can take here, both as a possible fix, as well as a diagnostic evaluation:

1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; though repairs simply aren't feasible. There are no parts available for these units and labor alone would greatly exceed the value of the system. In this case, replacement will make more sense. You can get a brand new dvr with updated features and a fresh warranty for less than you'd pay to fix this.

Depending how you’d like to proceed here, I can help with finding a repair shop, or recommending replacement options. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Recorders and Players Question
Electronics Technician: Nathan, Technician replied 1 year ago

.

Ask Your Own Recorders and Players Question
Electronics Technician: Nathan, Technician replied 1 year ago

Do you need more help with this?
If so, please reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

Ask Your Own Recorders and Players Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 26,427
26,427 Satisfied Customers
Experience: Electronics technician for install, troubleshooting, and repairs.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

747 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Engineer John C.

Engineer John C.

Engineer

166 satisfied customers

Expert in Recorders and Players like the popular ROKU. I am Computer Eng. with 10+ years of experience with network devices.

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

44 satisfied customers

Over 25 years experience in electronic repair and design.

< Previous | Next >

Related Recorders and Players Questions
How to use jvc cassette w444 to record music from a guitar.
how to use jvc cassette w444 to record music from a guitar. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
Somehow I got into settings cant get out when I hit the ok
somehow I got into settings cant get out when I hit the ok button It only goes between 3 screens I unplugged both the roku bar and internat device also tv and nothing … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
My roku is not working. Roku 12g33n027561. 3 days
my roku is not working JA: What's the make/model number of your device? How old is it? Customer: roku 12g33n027561 JA: How long has this been an issue? What happened right before this popped up? Custo… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Roku does not accept my log-in. X3600 about two months. I
I tried to download a mature channel for myself...I a 68 yrs old & no children here … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
NO PICTURE. TCLROCKU TV. JUST RECIEVED. I HAVE BEEN TRYING
I HAVE BEEN TRYING TO HOOK THIS TV UP, WHICH I JUST RECEIVED TODAY… read more
Louie
Louie
Technician
Associate Degree
747 satisfied customers
What does HDCP unauthorized mean? I don't know the number
It started yesterday. I can't remember anything unusual before this happened … read more
Nathan
Nathan
Technician
26,427 satisfied customers
My ROKU has started not showing the pictures of the
My ROKU has started not showing the pictures of the different programs. Rather it shows a graphic display of a TV set. I can unplug the ROKU for a while an d when re-connected it shows the picture aga… read more
Nathan
Nathan
Technician
26,427 satisfied customers
My screen has gone purple with sound but no picture. 4200tl
My screen has gone purple with sound but no picture … read more
Nathan
Nathan
Technician
26,427 satisfied customers
I had an Indian channel connected to the Roku until
I had an Ind***** *****nel connected to the Roku until yesterday. Since you made some changes to a soft ware version 8.0.0Build 4128 I lost my channel Which is called Stream Desi. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
When I select a video, it plays a few minutes then the
Hi, when I select a video, it plays a few minutes then the screen goes back to the home page. This has been going on for weeks. Thanks … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
I've been continually having issues when using remote in
i've been continually having issues when using remote in order to stream all. rebooted and it comes on but remote will not connect … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
All of a sudden my Roku is not connecting to the internet, I
all of a sudden my Roku is not connecting to the internet , I have CenturyLink 1855, Richmond Hill Ga. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I have no 4 digit code from roku to ascess hulu. how do I
I have no 4 digit code from roku to ascess hulu. how do I get this? also I can no longer access anything roku from my phone imternet/ … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
My 6 Disk changer loads each CD Disk One thru Six but they
Pearl, my 6 Disk changer loads each CD Disk One thru Six but they do not play. They just load a disk and then replace the CD and loads the next Disk with out stopping until it goes through them all. I… read more
Louie
Louie
Technician
Associate Degree
747 satisfied customers
Can you help me installing the roku. I just got it. where
i just got it. where can i find the make/model of the unit … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
Can't get Netflix on Roku have been able in the past. Roku 3
Can't get Netflix on Roku have been able in the past … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I've had Roku for a couple of years now, but I have never
Hello! I've had Roku for a couple of years now, but I have never had problems until recently. I follow the directions to watch movies, (Press INPUT and choose HDMI3 to watch Netflix). I've always done… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
Toshiba Model DVR620KU STOPS PLAYING AFTER 20 SECONDS.
Toshiba Model DVR620KU STOPS PLAYING AFTER 20 SECONDS … read more
Louie
Louie
Technician
Associate Degree
747 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x