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Aric, Technician
Category: Recorders and Players
Satisfied Customers: 44684
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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No video it has audio. Dip unauthorized and content disabled

Customer Question

No video it has audio. Dip unauthorized and content disabled showing on the screen
Submitted: 11 months ago.
Category: Recorders and Players
Expert:  Aric replied 11 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

This happens when there's an HDMI glitch between the Roku and the TV. Please try a basic reboot as follows:

1) Shut the TV off and unplug the Roku's power cord.

2) Remove and reconnect the HDMI cable on both ends- making sure it is secure.

3) Plug the Roku's power cord back in and turn the TV on.

Let me know what you see on your screen at that point- it should bootup normally and then work as it did.

If not, then I will need to know the model of the Roku you have (1,2,3 or Stick) and also the model number off of the back of the TV.

Expert:  Aric replied 11 months ago.

If you need further assistance let me know. Also, please do click a 3-5 STAR rating for my efforts before you go. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.

Expert:  Aric replied 11 months ago.

Please review my reply and try those steps.