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Louie, Technician
Category: Recorders and Players
Satisfied Customers: 728
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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For several nights in a row as we stream a program on the

Customer Question

For several nights in a row as we stream a program on the HBOgo channel the video sometimes freezes to "retrieve." What could be causing this?
Submitted: 11 months ago.
Category: Recorders and Players
Expert:  Aric replied 11 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

Which Roku Box do you have (1,2 or 3)?

How long have you owned it and WHEN did the issue first occur?

Is HBO Go, the only channel that has this issue? What about if you try a different channel?

Expert:  Aric replied 11 months ago.

Please review my reply and postback to proceed.