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I have aphilipshts5560/12l br.player.does not recognise bd.

Customer Question
discs. also its remote...
i have aphilipshts5560/12l br.player.does not recognise bd. discs. also its remote sound dissapears then reappears. whats wrong with both and costs for repairs.
Submitted: 1 year ago.Category: Recorders and Players
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Answered in 13 minutes by:
7/17/2016
Electronics Technician: electronicsguy, Engineer replied 1 year ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 693
Experience: Worked on these instruments for over 15 years.
Verified

Hallo welcome to just answer

I will be taking care of you today.

Have you tried to clean the laser?

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Customer reply replied 1 year ago
several times with philips disc cleaner.
Electronics Technician: electronicsguy, Engineer replied 1 year ago

Ok

When you load a disk, do your hear it spinning?

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Customer reply replied 1 year ago
iplays normal dvds ok
Electronics Technician: electronicsguy, Engineer replied 1 year ago

Ok,

Have you tried to get firmware update? I think this will fix the problem

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Customer reply replied 1 year ago
no.how do i do that
Electronics Technician: electronicsguy, Engineer replied 1 year ago
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Customer reply replied 1 year ago
i will try this.ok
Electronics Technician: electronicsguy, Engineer replied 1 year ago

Ok let me know the result

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electronicsguy
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 693
693 Satisfied Customers
Experience: Worked on these instruments for over 15 years.

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