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The credit card my acct had expired. I tried to go on and

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The credit card my acct...
The credit card my acct had expired. I tried to go on and update to no avail. The password ***** thought I had did not work. Yesterday I did a new password ***** updated my CC. But, today when I tried to use Roku/Acorn, and entered my email and new password ***** said it was wrong. What now???
Submitted: 1 year ago.Category: Recorders and Players
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Answered in 14 minutes by:
6/3/2016
Electronics Technician: Nathan, Technician replied 1 year ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 26,434
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble

Is this when trying to access the acorn app on the roku? Or on the computer?

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Customer reply replied 1 year ago
On Roku
Electronics Technician: Nathan, Technician replied 1 year ago

Okay that usually occurs because of an account syncing issue between the roku and the acorn server,

what you'll need to do is go to the home page on the roku, under channels, then highlight the acorn app and go to the options menu (* button), and REMOVE/delete the app.

Unplug power to the roku for 60 seconds to reboot it,

turn back on, and then go back into the roku channel store and add the acorn app back in, and when you are prompted to sign in, it should sync your account under the new password.

Thanks,

Nathan

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Electronics Technician: Nathan, Technician replied 1 year ago

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

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Nathan
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 26,434
26,434 Satisfied Customers
Experience: Electronics technician for install, troubleshooting, and repairs.

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