Recorders and Players
Recorder Player Problems? Ask a Technician for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble
Is this when trying to access the acorn app on the roku? Or on the computer?
Okay that usually occurs because of an account syncing issue between the roku and the acorn server,
what you'll need to do is go to the home page on the roku, under channels, then highlight the acorn app and go to the options menu (* button), and REMOVE/delete the app.
Unplug power to the roku for 60 seconds to reboot it,
turn back on, and then go back into the roku channel store and add the acorn app back in, and when you are prompted to sign in, it should sync your account under the new password.
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