How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 742
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your Recorders and Players Question Here...
Louie is online now
A new question is answered every 9 seconds

Just installed new DVP-SR510H. Plays DVD ok, but the dvd drawer

Customer Question

Just installed new DVP-SR510H. Plays DVD ok, but the dvd drawer will not stay open. It opens and shut very fast. i was able to throw a dvd in while it was opening before it closed. Now I can't get the dvd out, because the drawer will not stay open. What the answer?
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Aric replied 1 year ago.
Hello, This unfortunately points to a hardware fault in the player and it's something I've seen commonly when these fail. Please try to disconnect the player from power- then press and hold the power button on the unit itself (not the remote) for 10 seconds and release. Wait a minute then plug it back in and let me know if the disc tray will eject once Eject is pressed.