Recorders and Players
Recorder Player Problems? Ask a Technician for Answers ASAP
Hi there and welcome
What exactly happens when it tries to read a DVD Ron?
Can you please remove the power to the TV (so unplug it from the power socket).
Then on the actual TV, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Is it still ejecting the disk?
It is the internal DVD Lens that has faulted, we have ruled out the other causes for this
I am really sorry about this and you are going to have to return the TV to have the lens replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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