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I can't get my DVD to eject. How am I supposed to do it?

Customer Question
I can't get my...

I can't get my DVD to eject. How am I supposed to do it? ***@******.***

Technician's Assistant: Thanks. Can you give me any more details about your issue?

I've tried the remote eject button, but it doesn't help. When I bought it, the salesperson showed me how to show the set up button, but what do I do then?

Submitted: 2 years ago.Category: Recorders and Players
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Answered in 15 minutes by:
3/7/2016
Electronics Technician: Shahid, Technician replied 2 years ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,488
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

- Could you please get me the model number written on unit in question?

Thanks.

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Customer reply replied 2 years ago
I can't at this time. It's across town. It's too late for me to be driving there.
Electronics Technician: Shahid, Technician replied 2 years ago

OK, please reply back with model number info in your convenient time to proceed.

Thanks.

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Customer reply replied 2 years ago
Shahid, I'm sorry to be so slow in answering. The TV is an RCA-LCD+VHD, made in may 2011. The seriasl number is
26LA30RQD The DVD is still in the slot!
Electronics Technician: Shahid, Technician replied 2 years ago

Hi Jack, thanks for the info.

- Do you hear any motor or gear sound from disc drive area when press eject button?

- Have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?

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