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Louie, Technician
Category: Recorders and Players
Satisfied Customers: 727
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Panasonic blue ray player model DMP-BD871. It

Customer Question

I have a Panasonic blue ray player model DMP-BD871. It doesn't work. The remote will open and close the disc door but it will not play. It will not turn on or off but when I plug it in the display says hello and that's it. It has worked perfectly up until now. I have unplugged and waited for over a minute and it still will not play.
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

- Does any thing appear on BD player front display after Hello?

- Do you get home screen of BD player on TV?