Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I'm having the same problem that I just read about I changed…

Customer Question
I'm having the same problem...
I'm having the same problem that I just read about I changed the battery in my Apple TV remote and it's not working
Submitted: 2 years ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 2 minutes by:
2/21/2016
Electronics Technician: Aric, Technician replied 2 years ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,221
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, It's very likely that your Apple TV remote may have failed. However, can you please tell me if you've tried unplugging the Apple TV box from power, then plugging it back in? Also what exactly do you see on your TV screen? How long have you owned the Apple TV for?

Ask Your Own Recorders and Players Question
Customer reply replied 2 years ago
I have unplugged it and plugged it back in when it's plugged in I can see the screen but I can't do anything without the remote the Apple TV is working the remote control is not
Electronics Technician: Aric, Technician replied 2 years ago

Thanks for the reply. How old is the Apple TV? Is if over a year?

Ask Your Own Recorders and Players Question
Customer reply replied 2 years ago
over a year
Customer reply replied 2 years ago
But the Apple TV plugs into the computer and I can see Netflix and iTunes and everything on the screen I just can't select anything without a remote I change the battery in the remote and it still doesn't work
Electronics Technician: Aric, Technician replied 2 years ago

Okay, it sounds like you simply have a bad remote here, and would need to purchase the replacement remote at the link below. There's no settings or adjustments that will allow/prevent the remote from working.

http://www.apple.com/shop/product/MC377LL/A/apple-remote?afid=p238%7Csct8dWWNv-dc_mtid_1870765e38482_pcrid_52243358770_&cid=aos-us-kwg-pla-btb-all-slid-

Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.

Ask Your Own Recorders and Players Question
Customer reply replied 2 years ago
I'm paying you $30 to tell me I need to buy a new remote control
Customer reply replied 2 years ago
I don't think that I should be charged considering we didn't fix the problem
Electronics Technician: Aric, Technician replied 2 years ago

God luck, I will opt out.

Ask Your Own Recorders and Players Question
Customer reply replied 2 years ago
Am I being charged for this
Customer reply replied 2 years ago
Please advise on how I can get a refund
Was this answer helpful?
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,221
47,221 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

773 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Engineer John C.

Engineer John C.

Engineer

168 satisfied customers

Expert in Recorders and Players like the popular ROKU. I am Computer Eng. with 10+ years of experience with network devices.

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

49 satisfied customers

Over 25 years experience in electronic repair and design.

< Previous | Next >

Related Recorders and Players Questions
I have a Sony Bravia TV with a HDMI port, but when plug the
I have a Sony Bravia TV with a HDMI port, but when plug the Roku stick into it, nothing shows up on my TV screen. This came with very limited instructions. Do I need to change my TV format? It current… read more
Jack
Jack
technician
factory trained engineer
2,163 satisfied customers
I am having trouble registering my bluray device. It is a
I have been able to receive Netflix but can not get registered with prime … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Picture on my tv is dark why is this. Tv is Samsung 7 months
It started last nite the picture is only 50% brite … read more
Jack
Jack
technician
factory trained engineer
2,163 satisfied customers
I can't fast forward or rewind amazon prime through my roku.
I can't fast forward or rewind amazon prime through my roku … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
New mane by windstream.net. I just received all
JA: Who makes your media player? How old is it? Customer: new mane by windstream.net JA: What have you tried so far with your media player? Customer: I just received all JA: Anything else you want the… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Your roku stopped playing in the middle of a show. I tried
your roku stopped playing in the middle of a show. I tried to reconnecgt, twice, but screen says a weak signal; try moving either roku player(it's connected to back of tv and therefore absurd suggesti… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I signed up with sling. And I need to activate my Roku.
I signed up with sling JA: Who makes your media player? How old is it? Customer: And I need to activate my Roku JA: What have you tried so far with your Roku media player? Customer: Trying to activate… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
On my Roku home screen, the current networks and Pandora in
On my Roku home screen, the current networks and Pandora in particular will not launch. They did launch last week, not is says to check the network. Network and internet system checks out fine. … read more
Harry
Harry
1,869 satisfied customers
Not getting any signals. What would be my media player. When
when I turn my television on and go to roku all I get is a blank screen, an then searching for signals … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My Roku tv won't connect to the internet. its giving a
My Roku tv won't connect to the internet. its giving a code:009 … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I'm trying to install a roku streaming stick. having trouble
I'm trying to install a roku streaming stick. having trouble - had direct TV which I want to eliminate as it's the worst TV service I'v ever had. Roku sounds like the stuff of dream. I thought we coul… read more
Harry
Harry
1,869 satisfied customers
No problem with the mac, but with getting Roku on our
No problem with the mac, but with getting Roku on our "smart" tv. Nothing seems to work. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Roku just quit working. Model#2500x. I have unplugged the
Roku just quit working JA: What Roku model do you have? Customer: Model#2500x JA: What have you tried so far with your Roku media player? Customer: I have unplugged the unit JA: Anything else you want… read more
Aric
Aric
Technician
47,221 satisfied customers
Need help setting up roku. Just a sec. Not sure. Just need
need help setting up roku JA: What Roku model do you have? Customer: just a sec JA: What have you tried so far with your Roku media player? Customer: not sure JA: Anything else you want the Video Expe… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My Roku player keeps telling me it is not connected to my
Hi, my Roku player keeps telling me it is not connected to my wireless router. I verified that it is working all right and it still won't connect. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Soundbridge M 500 which I have used for a number of
I have a Soundbridge M 500 which I have used for a number of years. After a recent storm caused power outage, it has been unable to pick up my home wifi signal (all other devices are able to). When I … read more
Harry
Harry
1,869 satisfied customers
I have a TV with which I use a Roku Box 3 - Model 4200X.
I have a TV with which I use a Roku Box 3 - Model 4200X . This box is … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My Netflix not playing no more, I have a Netflix account but
My Netflix not playing no more, I have a Netflix account but it's saying it can run the channel … read more
Harry
Harry
1,869 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x