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I have a Toshiba D-VR660KU that I use a lot TV shows. Last…

Customer Question
I have a Toshiba D-VR660KU...
I have a Toshiba D-VR660KU that I use a lot for recording TV shows. Last week I suddenly got a blue screen but unplugged and reset to factory settings, which seemed to bring things back to normal. Now I can watch DVDs with no problem but when I try to record, nothing ends up on the disk, even though I can hear the recording in progress. When I try to reformat a disk, I get the E1 28031100 Can't record to this disk error. I am using the same DVD RW disks I have always used.
Can your help?
Thank,
Kathy
Submitted: 2 years ago.Category: Recorders and Players
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Answered in 9 minutes by:
2/19/2016
Electronics Technician: electronicsguy, Engineer replied 2 years ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 758
Experience: Worked on these instruments for over 15 years.
Verified

hi welcome to just answer.

How long have you owned the system? Did you move any cables ?

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Customer reply replied 2 years ago
I've had the system since 2009 and it has been incredibly reliable up until now. As for cables, I didn't move any from their original settings.
Customer reply replied 2 years ago
Are you still working on this for me?
Electronics Technician: electronicsguy, Engineer replied 2 years ago

Yes

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Electronics Technician: electronicsguy, Engineer replied 2 years ago

There are couple things that can cause this, one is the laser need to be cleaned. There is a special laser cleaner disk that you can purchase to clean your system.

Have you purchased another brand of dvds that are not compatible with your system.

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Electronics Technician: electronicsguy, Engineer replied 2 years ago
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Customer reply replied 2 years ago
I don't think it's a disk incompatibility problem because I have been using disks out of the same box for a while. I could try the laser disk cleaner if you think that might help. I keep hoping that there is one setting that is wrong, although I've tried to recheck all of them. Any chance that's the problem?
Customer reply replied 2 years ago
Here's one more data point to consider. I have been able to read Netflix disks with no problem. The only thing I can't do is record. Does that still sound like it might be a laser disk cleaning problem?
Electronics Technician: electronicsguy, Engineer replied 2 years ago

Reading disk is different than writting. If you can purchase laser cleaner and try. Let me know if that works.

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Customer reply replied 2 years ago
I purchased a laser lens cleaner and gave it a try but it didn't solve my problem. Any other thoughts?
Electronics Technician: electronicsguy, Engineer replied 2 years ago

Ok,

Laser cleaner did not get the job done. What is the model of the DVD that you are trying to record on? Have you purchased another brand?

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Customer reply replied 2 years ago
The unit is a Toshiba D-VR660KU and the disks I am using are rewriteable Memorex DVD-RW. It was an open pack when this problem started happening and the disks had always worked before.
Electronics Technician: electronicsguy, Engineer replied 2 years ago

Ok, thanks for the update. I am thinking your laser has lost its ability to record or burn a DVD. My suggestion would be to get this unit looked at at one of the local electronics repair shop.

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Customer reply replied 2 years ago
That's pretty much what I'm thinking as well. Rather than pay for a repair that might or might not work, I've decided to buy a new unit and just start over.
Electronics Technician: electronicsguy, Engineer replied 2 years ago

Thanks for using just answer. Keep this unit as you might find that your DVD is a problem on your next unit.

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Customer reply replied 2 years ago
That's a depressing thought.
Electronics Technician: electronicsguy, Engineer replied 2 years ago

Try another brand of DVD

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electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 758
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Experience: Worked on these instruments for over 15 years.

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