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Trying to watch a movie can only hear it screen says HDCP…

Customer Question
Trying to watch a movie...
Trying to watch a movie can only hear it screen says HDCP unauthorized. Content disabled
Submitted: 2 years ago.Category: Recorders and Players
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Answered in 1 minute by:
2/13/2016
Electronics Technician: Aric, Technician replied 2 years ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,015
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hi, The HDCP message is an HDMI cable issue. But without knowing more details, I could not tell you how to correct it. Could you please reply back with the following?

1) The model number off of the back of the TV.

2) What device (brand and model please) are you trying to view the movie FROM?

3) Was it working before and then stopped?

Also any other information you feel may be pertinent to this problem- please reply back with that as well.

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Electronics Technician: Aric, Technician replied 2 years ago

No thank you, ***** *****'t take a phone call right now. If you'd like to continue with me, then please reply back on this page to the info I requested above.

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Customer reply replied 2 years ago
Just forget it if this is what I have to go trough I'm going to cancel my subscription
Electronics Technician: electronicsguy, Engineer replied 2 years ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 758
Experience: Worked on these instruments for over 15 years.
Verified
Phone call session started
Electronics Technician: electronicsguy, Engineer replied 2 years ago

Thanks for your time

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Electronics Technician: electronicsguy, Engineer replied 2 years ago

It is now working after a phone support

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electronicsguy
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 758
758 Satisfied Customers
Experience: Worked on these instruments for over 15 years.

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