How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 17905
Experience:  Over 16 years experience installing and repairing electronics.
Type Your Recorders and Players Question Here...
Pete is online now
A new question is answered every 9 seconds

I have a new roku streaming stick and it wont connect to my

Customer Question

I have a new roku streaming stick and it wont connect to my internet
JA: Thanks. Can you give me any more details about your issue?
Customer: its wireless everything my tv connects, my other roku devices connect but this is a NEW streaming stick and it doesnt connect
JA: OK got it. Last thing — Electronics Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Pete replied 1 year ago.


First, try restarting your wireless router, then try connecting the roku streaming stick to it again.

If it still won't connect, try connecting it to a different wireless network (e.g. at a friend or neighbor's house) and let me know if it connects ok there..

If it won't connect to any wireless network then it is likely defective and should be returned.