How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 17905
Experience:  Over 16 years experience installing and repairing electronics.
30970729
Type Your Recorders and Players Question Here...
Pete is online now
A new question is answered every 9 seconds

I have a new roku streaming stick and it wont connect to my

Customer Question

I have a new roku streaming stick and it wont connect to my internet
JA: Thanks. Can you give me any more details about your issue?
Customer: its wireless everything my tv connects, my other roku devices connect but this is a NEW streaming stick and it doesnt connect
JA: OK got it. Last thing — Electronics Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Pete replied 1 year ago.

Hello,

First, try restarting your wireless router, then try connecting the roku streaming stick to it again.

If it still won't connect, try connecting it to a different wireless network (e.g. at a friend or neighbor's house) and let me know if it connects ok there..

If it won't connect to any wireless network then it is likely defective and should be returned.

Pete.