How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 734
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your Recorders and Players Question Here...
Louie is online now
A new question is answered every 9 seconds

Our Panasonic Blu Ray player DMP BD-60 won't play Blu Ray

Customer Question

Our Panasonic Blu Ray player DMP BD-60 won't play Blu Ray discs. It will play regular DVDs. I applied the latest firmware, cycled it off and on, changed discs several times to no effect. It sounds like something is hanging up and won't read properly. It gives a "NoRead" message and "Stop"s after about a minute of trying to read.
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Aric replied 1 year ago.

Hello and sorry you're having problems. The laser lens has multiple layers to play various types of discs, so the laser lens could still be dirty and causing the problem. Have you tried cleaning the laser lens either using a laser lens cleaning disc, compressed air, or cleaning using rubbing alcohol?

Expert:  Aric replied 1 year ago.

So please let me know if you've tried any of these steps to clean the laser lanes, and also the age of the player please.