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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 734
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My dmr-e475v doesn't start movie disk at PLAY but will play

Customer Question

My dmr-e475v doesn't start movie disk at PLAY but will play music disk?
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

- Does the player show 'no-disc' or any error message when refuse to play DVD movie?

Thanks.

Customer: replied 1 year ago.
no
Expert:  Shahid replied 1 year ago.

OK, what happens when you try to playback DVD movie?

Customer: replied 1 year ago.
Please cancel this call, I've found the problem and it requires a new unit. I appreciate the effort. I'll pay the $5.00 initial contact charge.
Expert:  Shahid replied 1 year ago.

OK, please contact customer service at below link/ number for cancellation.

http://ww2.justanswer.com/help
Call: 1-***-***-****

Thanks.