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Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 17681
Experience:  Over 16 years experience installing and repairing electronics.
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BDP9700 I recently bought this DVD in HKG back to Australia.

Customer Question

I recently bought this DVD in HKG back to Australia. I got the problem when I do the software upgrade.
After the downloading from the server, I got this message "Upgrade software failed verification. Insert the correct software. whenever I switch to 'smartTV', I got the downloading software screen and the failed verification and I can't turn off the DVD except to unplug it. Please advise how to fix the problem.
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Pete replied 1 year ago.

Hi there,

Ensure you are using the USB port on the REAR of the DVD player.

First, extract the upgrade ZIP file contents - it will contain an UPG_ALL folder with a .bin file inside. Just copy that folder to the root directory of your USB stick and try the upgrade again... Be sure that NO disc is in your DVD player at the time. Also ensure that the USB stick does not contain any other files.

Hope that helps!


Customer: replied 1 year ago.
Hi Pete, good morning from SYDNEY. I just done what you said. Still failed. The same screen came out "Upgrade software failed verification. Insert the correct software." Please also note that my DVD model is BDP9700/98. May be you can send to me the unzipped folder to try further.
Thanks and regards,
Expert:  Pete replied 1 year ago.

It is only possible to send the folder as a zipped attachment.

I will open this question up to the other experts to see if they have any idea.

Customer: replied 1 year ago.
Thanks for your reply. please send your version of zipped folder to me. I will extract it and retry the upgrade.
Customer: replied 1 year ago.
You have charged me but my problem has not yet been resolved.
Customer: replied 1 year ago.
It was then Jan 6, today is Jan 11, more than 24 hours!
Expert:  Pete replied 1 year ago.

Hi Campion,

The other experts have reviewed this question page, unfortunately they have nothing else to add.

The procedure you are following is correct, so I am not sure why the software is not working for you.

Where did you download it from? Have you tried using a different memory stick?