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Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 17925
Experience:  Over 16 years experience installing and repairing electronics.
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We purchased a roku streaming stick and it worked while. now

Customer Question

we purchased a roku streaming stick and it worked for a while. now the remote does not work, put in new batteries to no avail. the selection screen comes up but we cannot move around on it, the "options" in the upper right hand corner of the screen is not highlighted don't know if that makes a difference or not.
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Pete replied 1 year ago.

Hi Jim,

Remove the batteries from the remote.Look carefully into the battery compartment of the remote and locate the purple button.

Expert:  Pete replied 1 year ago.

Unplug the power from the Roku.

Wait for 5 seconds.Connect the power back to the Roku.

Wait for Roku banner to bounce around on the screen.

Put the batteries back in the remote.

Press and hold the purple button in the battery compartment of the remote for 5 seconds.

Wait for the Roku to finish booting up.Now you should be good to go!