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Ask Aric Your Own Question
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 44688
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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My Blu-ray won't play after the menu loads

Customer Question

My Blu-ray won't play after the menu loads
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Aric replied 1 year ago.

Hello, Can you please get me the model number of the LG BD player?

Also how long have you owned it for and when did the problem occur?

Customer: replied 1 year ago.
bd610is the model no.
it is three years old and the problem stated 3 months ago
Expert:  Aric replied 1 year ago.

Thank you. Does the issue happen with all discs that you try to play, or only certain ones?

Customer: replied 1 year ago.
all blue ray discs I have tired dvds
Expert:  Aric replied 1 year ago.

Okay. Please unplug the unit from power and plug it back in then turn it on and let me know if you have the same problem. Also, have you tried updating the Firmware yet?

Expert:  Aric replied 1 year ago.

No thank you, ***** *****'t take a phone call right now. If you'd like to continue with me, then please reply back on this page to the info I requested above.