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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 727
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Unable to connect to roku

Customer Question

unable to connect to roku
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Aric replied 1 year ago.

What exactly do you see on your TV screen?

Also which Roku model do you have?

Was it working before or is this the first time setup?

Customer: replied 1 year ago.
Error msg 011
Model 1
first time setup
Expert:  Viet - Technician replied 1 year ago.

Hi,

I'm sorry about the issue. What is the brand/model of your Internet/wireless modem/router device?

Did the Roku connect to your wi-fi/wireless network name successfully or not?

If you bring the Roku (and TV) near the modem/router device, does it work?

Please reply at the box below. Thank you.

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