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Russell H.
Russell H., Service Tech
Category: Recorders and Players
Satisfied Customers: 10909
Experience:  8+ years of professional experience
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I have a roku 4 and I have not gotten good service since I

Customer Question

I have a roku 4 and I have not gotten good service since I have gotten it, I ordered a streaming stick but have not received it yet, I just tried again to get on and it gave me the message to get in touch with customer service.
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

If you need to check with customer service about your Roku service (as opposed to the Roku 4 box itself), then you need to check with them.

By the sound of it, the service itself is down, not the internet data connection, nor necessarily the Roku 4 box itself.

In which case, you need to find out from Roku themselves, what the status of your Roku account is.

Here's where to get contact information, or a live chat session... and they are 'open' on Sunday:

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