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Rusty, Engineer
Category: Recorders and Players
Satisfied Customers: 5905
Experience:  Karaoke Systems Manager, signal specialist, all recorders and players expert
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I have just set up a Roku on a Philips TV. Set up went fine

Customer Question

Hi, mike! I have just set up a Roku on a Philips TV. Set up went fine - channels set up ,login and passwords entered for accounts, etc. however, now that I try to stream a movie, all I am getting is the audio and a big pink screen. No video feed, although the images during setup were fine. Suggestions?
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Rusty replied 1 year ago.

Hello, my name is Rusty. What is the model number of your TV?

Customer: replied 1 year ago.
I was afraid you would ask ... I'm going to have to find the book and get back with you ...
Expert:  Rusty replied 1 year ago.

Do you also get the pink screen when Roku isn't connected?

Customer: replied 1 year ago.
Wait : ) found it -52pfl7403/f7
Customer: replied 1 year ago.
No this is the first time the pink screen has appeared. I found a other hdmi port when looking for the model number - I am trying that now
Customer: replied 1 year ago.
Success!! The hdmi port on the back worked but the ones on the side did not.
Expert:  Rusty replied 1 year ago.

That's great! HDMI runs at different speeds, so for Blu-ray and HD, use the back port. The ones on the side are for temporary connections, so the back ones are more reliable. I checked your specs, you're good with 1080P on that display.

Customer: replied 1 year ago.
Thanks! I didn't realize there were any back there : )
Expert:  Rusty replied 1 year ago.

You are very welcome. Let me know if you need any help setting up Roku!