How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 728
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your Recorders and Players Question Here...
Louie is online now
A new question is answered every 9 seconds

My roku device is frozen

Customer Question

my roku device is frozen
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Aric replied 1 year ago.

Hello, What model Roku do you have please? Also what exactly is it frozen on (what do you see on your TV screen)?

Expert:  Aric replied 1 year ago.

Is this the Roku "stick" or Roku 1, 2, 3, LS (written right on the box)?

Expert:  Aric replied 1 year ago.

I don't use the phone call feature- and the site charges you more for that. Please simply reply back here.

Expert:  Aric replied 1 year ago.

I have to step away in a few- did you need assistance with this?

Customer: replied 1 year ago.
did not recieve message i asked for
Expert:  Michael replied 1 year ago.

Hi I am Tech Michael I need to know what model Stick you have so we can help you;-)