How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 44663
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
Type Your Recorders and Players Question Here...
Aric is online now
A new question is answered every 9 seconds

Netflix stuck stuck on retrieving help

Customer Question

Netflix stuck stuck on retrieving help
Submitted: 2 years ago.
Category: Recorders and Players
Expert:  Aric replied 2 years ago.

Hello, What's the Make and Model of the device you stream Netflix from?

Customer: replied 2 years ago.
Expert:  Aric replied 2 years ago.

Okay, was it working before and then stopped?

Or is this the first time trying to get Netflix?

Also, not sure what the numbers are you posted- but is this a Roku 1, 2, 3, LS, Stick, etc.?

Customer: replied 2 years ago.
Roku 2 2702x
Expert:  Aric replied 2 years ago.

Please reply back to the rest.

Customer: replied 2 years ago.
It worked for a while only had it a week.
Expert:  Aric replied 2 years ago.

Perform the following steps exactly as described below:

1) Unplug the Roku from power.

2) Unplug your Router and plug it back in.

3) Plug in the Roku.

4) Locate the pinhole reset button on the Roku, and use a paperclip to press and hold it for 5 seconds then release.

5) The Roku welcome screen will bounce on your TV, and the remote will flash the green light.

6) You will then be prompted to setup Roku as if it were new.

7) Enter all your Wi Fi info and run the connection test.

8) Once that's done try to access Netflix.

Let me know what happens.

Expert:  Aric replied 2 years ago.
Do you need further assistance with this?
Expert:  Aric replied 2 years ago.

Hello, I just wanted to follow up and see if you received the information you were looking for?

Related Recorders and Players Questions