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Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 44908
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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my roku screen comes up but the remote wont work Ive reset

Resolved Question:

my roku screen comes up but the remote won't work I've reset the box and changed the batteries
Submitted: 5 years ago.
Category: Recorders and Players
Expert:  Aric replied 5 years ago.

How long have you had the Roku box for and when did the problem occur?

Have you checked the remote IR to see if it's functioning?

If not, then use a cell phone camera or digital camera and look through the viewfinder (with the camera ON), point the tip of the remote at yourself and press any of the buttons. Do you see a bright white flash when press buttons, and viewing it through a digital camera?

Customer: replied 5 years ago.
nothing happened
Expert:  Aric replied 5 years ago.

Can you please reply back to the rest of the Info Request?

 

Specifically how long have you had it for and when did the problem occur?

 

Also, please get me the exact model of the Roku box (located on a sticker).

Customer: replied 5 years ago.
nothing happened about 2months, model 3100x Roku2, this morning
Expert:  Aric replied 5 years ago.

You have a faulty remote control. If you did not see the bright flash, then that means the remote is not sending it's IR signal to the Roku box. The Roku is covered under a 90 day warranty. What you need to do is contact Roku and have them send you a new remote controller for the box. The link below contains all the information you need to get another Roku remote:

http://www.roku.com/Libraries/Legal/Roku2PlayerLimitedWarranty.sflb.ashx

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